RETURNS

Returns

The customer has a maximum period of 15 days, from the date of delivery of the order. However, returns will only be accepted if they are reported within 48 hours of receipt of the order and subject to the following conditions:  

- The product must be returned in the original packaging and under the same conditions in which it was sold; 
- The item will have to be returned without any traces of use or damage and with all its accessories and original box;

To proceed with the return, you should contact BiURBAN by e-mail: info@biurban.net.

Only after arrival and evaluation of the parts will we exchange, grant credit, or even return the corresponding amount.


Non-refundable items:
- Complete Bikes;
- Gift Certificates;
- Customized products or products according to the specifications of the consumer, regardless of the type of customization.

Refund:
The refund is made within a maximum period of 15 days, excluding the value of the postage (which will always be the responsibility of the customer, even if the customer has had free postage), through the same payment system used by the customer when purchasing, or in another method agreed by both parties.

Important notes:
In the event of receiving a damaged packaging or with traces of opening, it should check its contents at the time of delivery to present the complaint to the carrier immediately; If you find that the contents are also damaged or that a part is missing, you should not accept delivery, ie you must refuse the order and then report the situation to BiURBAN.