DELIVERIES

Delivery

After confirmation of the order payment, you package is processed soon as possible and can take a few hours till 2 days, except in rupture of stock or backorder products.

After processing, purchase will be shipped and the delivery depends of delivery method that customer select. BiURBAN will sent an e-mail with reference and web link for tracking.

Orders are dispatched usually by 3:00pm (London time) on each business day. 

If not present upon delivery of your order, the carrier will contact the customer to schedule a new date and time of delivery.

The carriers do not carry out deliveries on holidays and weekends. You can not choose a specific delivery time.

Packaging and Documents

BiURBAN cares about the environment. In order to reduce waste, BiURBAN uses recycled boxes or accumulators from suppliers whenever possible. Prints are also made only to the minimum necessary, that is, only the postal delivery label is printed. All other documents are digital, generated and sent by our system to the customer's email or mobile phone (eg: invoices, receipts, receipts, ...).


Free Postage

Shipping fee is free for purchases of Components and Acessories equal or above 100 € for Portugal or Spain (mainland) or if you select pick up in a BiURBAN store. 

Pick up on store (Portugal, Aveiro)

You can also pick up on our store in Aveiro.

Delivery Countries

BiURBAN deliveries only for EU Countries + United Kingdom, Switzerland, Norway and Iceland, with exception of complete bikes that only delivery for Portugal and Spain.

Times and Delivery Prices

(UNDER UPDATE)

Zone 1: Austria, Belgium, France, Germany, Italy, Lietchtenstein, Luxemburg, Netherlannds, Switzerland and Spain (Balearic Islands);
Zone 2: Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom, Norway, Iceland.

In case of free postage, the order takes in average between 1 and 3 days to reach you.

In the case of transport to Spain, the Balearic Islands are not restricted.

Note that delivery times are indicative only and therefore considered valid when there is no physical impairments or structural (eg, incorrect addresses or setbacks of force majure).

Forwarding Orders

When an order is sent, the customer has between 2 and 3 attempts to deliver (depending on the chosen carrier's policy). After all attempts, the order is returned to BiURBAN.
If the order is returned due to the customer's responsibility (example: address indicated by the customer, wrong or incomplete), and if he wishes to return it, they will be charged again so that we can process the new shipment.

In case of withdrawal, BiURBAN will exclude the value of the postage, even if the customer has had free postage.